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  1. Shipping & Returns 

 When are orders shipped?

Orders are delivered within 10-25 business days with 3 -5 days processing time.

Is there a restocking fee for returns?

Yes. The restocking fee for returns is set at 15%.

Who pays the shipping fees for returns?

The customer is responsible for all freight charges on all returns except where there is a manufacturer defect.

Is a return authorization number required for returns?

Yes. Please request a return authorization number at info@upfronttrading.com before shipping any returns.

Will UpFront Trading replace any product with a manufacturer defect?

We will replace all defective products received by our valued customers at no cost to them, but we will not be held liable for damages caused by the freight carrier.

 
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